FREQUENTLY ASKED QUESTIONS
This gap.eu website is scheduled to close. Please see the following details for further information.
When is gap.eu closing?
Gap.eu is scheduled to close for trading at 11.59pm GMT on Wednesday 20th July 2022. Up until this time, you can still shop this website as normal.
Can I make a return or exchange?
Orders made on, or before, Wednesday 20th July, will be subject to Gap’s standard Returns Policy, meaning you have 14 days from receiving your order to post back any unwanted items.
Your statutory rights are not affected. You can view the Returns Policy by clicking here.
Exchanges are no longer available.
As our Distribution Centre is closing, all returns will need to have been posted back to us no later than 9th August 2022.
Why can I not return item(s) after 9th August 2022?
Both Gap.eu and our Distribution Centre is closing, so we cannot process returns posted back to us after this date. If you have any queries, please contact our customer service team at email@example.com.
What if I have a faulty Gap item?
Your statutory rights are not affected. If you have a faulty item, please contact our customer service team at firstname.lastname@example.org.
Where can I shop Gap products once gap.eu has closed?
The last day you can shop on gap.eu will be Wednesday 20th July 2022. After this date, please see the below alternative options on where you can purchase Gap products. Please note that these sites are operated by Gap franchisees whose Terms and Conditions and delivery locations may vary. We suggest you check the relevant site before making a purchase to ensure the Terms and Conditions are acceptable to you.
CZECH REPUBLIC: gapstore.cz/
FRANCE: Website coming soon
ITALY: Website coming soon
Next Retail Limited hosted:
What will happen to my customer data?
Your data will continue to be held by Gap in accordance with the terms of its Privacy Notice, to allow Gap to manage any service queries, returns or recalls for orders placed on gap.eu before 21st July 2022.
For full details of this Privacy Notice, please click here.
For customers, who wish to shop on another Gap website owned by one of our franchise partners (see the list above), please note that you will need to sign up to those sites separately.
If you are located in the Republic of Ireland, your data will be transferred to Next Retail Limited, and you will be able to shop Gap on the website next.ie/gap. From 21st July 2022, Next Retail Limited will become the data controller of your information. An email communication will be sent to you in advance of the data transfer, and you will have the opportunity to opt out of your data being transferred. If you’d like more detail on what this means for how your data will be processed, please click here.
How can I stay informed about Gap?
You can follow Gap on various social channels, including Facebook, Instagram, and on Twitter, or sign up for email marketing from a Gap franchise partner (see list above).
For any further queries, please contact email@example.com.