FREQUENTLY ASKED QUESTIONS‚Äč

The gap.eu website has now closed. Please see the following details for further information.

When did gap.eu close?

Gap.eu closed for trading at approximately 11.59pm GMT on Wednesday 20th July 2022.

Can I make a return or exchange?

Orders made on, or before, Wednesday 20th July, will be subject to Gap's standard Returns Policy, meaning you have 14 days from receiving your order to post back any unwanted items.

As our Distribution Centre is closing, all returns will need to have been posted back to us no later than 9th August 2022.

Your statutory rights are not affected. Exchanges are unavailable. You can view the Returns Policy below.

Why can I not return item(s) after 9th August 2022?

As Gap.eu has now closed, and our Distribution Centre is closing soon, we cannot process returns posted back to us after this date. If you have any queries, please contact our customer service team at custserv@gap.eu.

What if I have a faulty Gap item?

Your statutory rights are not affected. If you have a faulty item, please contact our customer service team at custserv@gap.eu.

Where can I shop Gap products now gap.eu has closed?

Please see the below for alternative options on where you can purchase Gap products. Please note that these sites are operated by Gap franchisees whose Terms and Conditions and delivery locations may vary. We suggest you check the relevant site before making a purchase to ensure the Terms and Conditions are acceptable to you.

Franchise partners:

Croatia: www.gap.com.hr/hr/gap

Czech Republic: www.gapstore.cz

France: www.gap-france.fr

Greece: www.gap.com.gr

Hungary: www.gap.hu

Italy: www.gap-italia.it

Poland: www.gap.pl

Portugal: www.gap.com.pt

Slovakia: www.gapstore.sk

Slovenia: www.gap.si/sl/gap

Spain: www.gap.es

Next Retail Limited hosted:

REPUBLIC OF IRELAND: www.next.ie/gap

What will happen to my customer data?

Your data will continue to be held by Gap in accordance with the terms of its Privacy Notice, to allow Gap to manage any service queries, returns or recalls for orders placed on gap.eu before 21st July 2022.

For full details of this Privacy Notice, please click here.

For customers, who wish to shop on another Gap website owned by one of our franchise partners (see the list above), please note that you will need to sign up to those sites separately.

If you are located in the Republic of Ireland, Next Retail Limited has become the data controller of your information, unless you have opted out. You will have received emails about this. If you have any other queries on this, please contact custserv@gap.eu.

How can I stay informed about Gap?

You can follow Gap on various social channels, including Facebook, Instagram, and on Twitter, or sign up for email marketing from a Gap franchise partner (see list above).

For any further queries, please contact custserv@gap.eu.


RETURNS POLICY

If something isn't right, let us know. Unworn and unwashed items purchased online may be returned within 14 days from receipt of the items. For details of how to return by mail, see below. This does not affect your statutory rights.

As Gap's Distribution Centre will soon be closing, Gap is unable to process returns for any items posted to Gap after 9th August 2022. Please make your return by this date and retain proof of postage. This does not affect your statutory rights.

After 9th August 2022, if you have any queries surrounding an order placed on gap.eu prior to 21st July 2022, including any queries in respect of faulty products, please contact the Customer Service team on custserv@gap.eu.

Except if exercising your statutory right to cancel, shipping and handling charges paid on your original shipment are not refundable when you use our easy returns by mail.

All swimwear and jewellery must have any hygiene seals intact to be eligible for return. This does not affect your statutory rights.

Returns by Mail

Returns must be posted back no later than 9th August 2022.

1. Click here to create your Gap return shipping label

2. Complete invoice


3. Prepare your package


4. Send back your package - this must be done by 9th August 2022.

Changes and Cancellations

If you'd like to cancel or change your order, please contact us as soon as possible at custserv@gap.eu. We'll do everything we can to accommodate your request.

Refunds after 9th August 2022

For quality dissatisfaction, faulty items, or for other issues where a refund is required after 9th August 2022, please contact our customer services on custserv@gap.eu.